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Quality and Patient Safety

Quality Care You Can Trust

Southwell is an innovative provider of quality care. Our mission is to deliver a lifetime of quality and compassionate care for each patient we serve. We do that by ensuring each patient receives quality, safe care through best practice efforts.

At Southwell, we have established certain values and standards that support our goal of providing high quality, safe care. Through our value of excellence, we strive for high quality, patient-centered, and equitable care absent from preventable harm. 

We aim to safely serve you and are committed to doing the right thing, for the right patient, at the right time, in the right way!

Our commitment to you

Quality and safety are top priorities for Southwell. From ensuring proper patient identification to promoting open communication, our ultimate goal is to create the best outcomes while eliminating errors. Below are a few ways we promote quality and patient safety. Click on each topic to show more information.

Staff members have been instructed to verify patient identification by using (2) patient identifiers prior to providing any care, treatment, or service. This is to ensure the right care is provided to the right patient, every time.

Southwell promotes clear communication through the use of patient communication boards located in each patient room, daily huddles, hourly rounding, and leader rounding. Accurate, clear communication promotes quality, safe care.

Computerized Physician Order Entry (CPOE) and other medication safety technologies such as “smart” infusion pumps are used to ensure safe medication practices. Real-time alerts provide physicians, nurses, and staff with safety information.

Barcode scanning of medications to promote safe medication administration by eliminating the potential for human error.

Our team is committed to providing safe care before, during, and after surgery. Through the use of a safe surgery checklist, we verify that the correct procedure is being performed on the correct patient.

Infection Prevention

Quality, safe care includes reducing the risk of infections. Southwell has an Infection Prevention team that is committed to implementing standard precautions and reducing the risk of healthcare-associated infections.

Click here to view our Leapfrog Hospital Safety Grade.

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